Your homeowners' manual cites the following as emergencies requiring immediate attention:
- A total stoppage of the plumbing sewer system.
- A water leak which requires the water service to be shut off to avoid damage to the building and/or furnishings.
- A total loss of electrical service.
In the event of an emergency meeting these criteria or otherwise affecting your personal safety or possible damage to your home or belongings, please refer to your homeowners' manual and call the appropriate trade contractor as listed in the "Emergency Phone Numbers" section. You should also call our Customer Service Administrator, Aimee Fisher at (805) 464-5108 and leave a detailed message explaining the situation and she will contact you at her earliest opportunity.
Should you not be able to reach any of the contractors listed, you should call any available licensed contractor to ensure the emergency is resolved. Make sure you or the contractor you have perform the work keeps any evidence that proves a construction defect caused the emergency and you will be reimbursed for any expenses you incur. |
