Please refer to your homeowners' manual for all procedures and guidelines pertaining to our warranty program.  We also ask that you submit requests for normal service at 3, 6, and 11 months from your move-in date. 

We will be checking our database at least once a day for new requests.  You should receive a phone call from us within 24 hours, excluding weekends, to confirm we have received your request and to obtain any additional information we may need to process your claim.

If you do not receive a call within 48 hours from the time you submit the online request, please call our Customer Service Administrator, Aimee Fisher at (805) 464-5108 from 8:30 am to 4:30 pm and we will initiate a warranty request by phone.  One of our Customer Service Representatives will then make an appointment to meet with you at your home to assess your request, and we will then contact the appropriate trade contractors who will contact you directly to schedule the repairs.